eASPNet assists to build the soft-and-hardware proficiencies of the allied African nation. The Kingdom of Eswatini is located in the southern part of Africa and is the only country on the continent that is allied with Taiwan. In terms of diplomacy, the government of Taiwan is doing its best to provide talent and assistance in constructing ICT infrastructures for the African nation. Fast-forward to the year 2022, Eswatini has decided to build a new data center that can meet the international data center standards and offers to international and domestic enterprises, providing a better quality of services to local businesses and those from Taiwan.
The data center in Eswatini currently serves customers only from the public sector; however, it has little experience with market competition, maintenance operations, and lacks an understanding of market needs. In terms of “hard skills”, the data center has adequately up-to-date equipment and ample capacity. Still, it lacks the “soft skills” for expertise and operation. Not only does it need to improve its surveillance center and deployment of environment-control software, but it also requires a 24/7 professional team to do the maintenance and operation throughout the year.
Since the construction and maintenance of a data center involve many considerations such as mechanical-electrical, networks, IT system framework, and cloud platforms, the country came to seek eASPNet’s expertise for providing professional IDC consultation services, leveraging over 20 years of the company’s experiences on data center management in Taiwan.
Professional Consultants with Methodical and Evidenced-based Improvement Suggestions
With an understanding of Eswatini’s situation, eASPNet provided basic services such as building mechanisms that conform to international standards, SOPs for operation and maintenance of data center, learning server cabinet rentals, and setting up virtual machines, as well as value-added services such as environmental monitoring and control, system framework management, cybersecurity and cloud platform, offering more variety of options for potential customers. In terms of commercial services, eASPNet also assisted in the creation of future business plans, offering suggestions on organization, service contents, and future equipment expansion, as well as comprehensive education training for local personnel.
In terms of improvement, eASPNet conducted evaluations and comparisons based on TIA-942 Rated 3 certification, adopting the Due Diligence methodology commonly used internationally to represent a list of acceptable issues, pursuable objectives for the future, status quo and objective gaps in a chart format, which were highly recognized by local server room owners. Moreover, they look forward to developing more diverse types of services to create new business modes and profits in the nation.
Favorable Prospect to Discover New Business Opportunities in Africa
Taking inspiration from the successful experience in expanding the GWS CLOUD services in Thailand, eASPNet has integrated over 23 years of experience in the operation of data centers and cloud platforms into an outsourced information consultation service package, then delivering the entire experience to Africa, setting a new milestone in global service.
In fact, there are a lot of shopping malls, hotels, and clean streets in the capital of Eswatini. Aside from receiving full support from Taiwan’s diplomatic agencies, Eswatini is also a member state of the Southern African Customs Union and Southern African Development Community, which enables it to enjoy the status of the most favored nation in the region. This makes the region a potential area for positive economic growth and is expected to attract investments from Taiwan’s businesses in the future.
